Coolheat Blog

Welcome to Hartnell Coolheat

For all commercial and residential climate control needs, Hartnell Coolheat can provide unique air conditioning, heating and ventilation solutions.

“In 1980 Phil and I recognized a unique opportunity to establish our very own air conditioning company. At the time there was little offered to the public by way of quality, service-orientated climate control installation. The formation of Hartnell Coolheat provided this service.

The company has gone from strength to strength in the following decades, growing  from a relatively small family business to a 55-strong workforce with extensive capability in both domestic and commercial climate control.

Understanding our clients needs for detailed, accessible information across a sometimes complicated process, Hartnell Coolheat introduced a clear programme to establish the best levels of communication with the customer, and ensure their satisfaction with the work we do.

At Hartnell Coolheat all work is achieved in-house , from design and installation through to service and maintenance. Refrigeration technicians, electricians and duct installers are employed directly, allowing the greatest level of project control and accountability.”

 Director, Chris Hartnell.

Who are We?

Chris Hartnell: Director - In his 34 years in the industry Chris has spent the best part of this time running Hartnell Coolheat. With his unwavering passion and dedication Chris ensures the company will continue to stride ahead of the rest. And, in his efforts as Director, he’s never far from the action.

Rosina Bond: General Manager - After aquainting herself with the company through a number of roles, Rosina has stepped up the the big challenge of General Manager. She delivers the same positive, dynamic work here as she has on each task she’s worked on since arriving at Hartnell Coolheat.

Steve Brown: Operations Manager - Our Operations Manager, Steve has been working at Hartnell Coolheat for over 16 years now. With an overall responsibility on overseeing all installation work, Steve has the consummate experience and insight with which to make sure every job is carried out according to plan.

Garry Beaumont: Service Manager - With Hartnell Coolheat for 4 years, Garry is the man now responsible for all Service and Maintenance work. This latest appointment has been fast tracked in order to capitalize on his excellent capability in this area, an ability to make the best of a situation that is no doubt appreciated by his clients as well.

How we work…

A high level of capability and accountability was instilled in Hartnell Coolheat from the start, with the company a founding member of RACCA (Refrigeration Air Conditioning and Companies Association) in 1985. This organisation is committed to professionalism and excellence in all aspects of the industry. We take safety seriously and, as a member of Site Safe, require our site staff to have a Site Safe Passport and sit two yearly refresher courses.

All our installation and technical staff also attend yearly training on the Daikin product range. This ensures we have the latest knowledge , and can give our clients prompt, efficient service. These clients know that no guarantee can be given that a piece of technology will never break down. However, when worst comes to worst, our technician can soon put things right. 

Our service department has a large maintenance customer base. This is where we provide not only breakdown and repair work but also ongoing monthly or quarterly maintenance programmes, including Building Warrant of Fitness compliance. All our technicians regularly attend Daikin’s technical training school to make certain we keep abreast of the latest technology and developments.

What we believe in…

With jobs not quoted properly, badly designed systems, poor installment practices and second-rate technology there are a number of ways that people simply do not get value for money from some companies in the heating and air conditioning industry.

This problem helped in the formation of Hartnell Coolheat’s project estimation policy, a focus on accomplishing the client’s highest expectation from the very start of each project.

The company managers decided that if a project could not be delivered to this expectation it would simply not be started, a mandate that has helped the company’s profile continue to grow throughout Canterbury.

This approach helped win new clients and guaranteed the repeat business of existing ones through the 90’s and into the 21st century. During this time the company have introduced an in-house design team and expanded their dedicated installation and service teams. We believe in delivering the very best in climate control solutions to our clients, supported by both the most efficient, cutting-edge technology available, supported by the dedication and skill of our people.