Coolheat Blog

The professional result…

Buying a climate control system is a big investment, and weighing up all the options is certainly recommended. This means doing your research pre-installation and getting all the information possible - and not accepting everything at face value.

The quoting process is vital to getting a good look at what is on offer from Canterbury’s installation companies. However there can be a  huge range in the quality of advice delivered, and consumers need to weigh up the options carefully. For Hartnell Coolheat’s first time customer Pitena Parkin,  this meant not going with the cheapest quote, but instead trusting her instincts on which company would deliver the most professional service.

She required a new system for a recently purchased house, and went with Hartnell Coolheat after sales consultant Graham Parker provided an extensive quote that concentrated on the unique needs of Ms Parkin. Graham’s focus was on delivering a quality solution, even if it meant extra work for the installation team.

It was all a matter of “ATTITUDE” and “OPTIONS” and this deeply concerned Ms Parkin. For example some companies just wanted to do a high wall, back to back. “I felt it was more for their convenience than mine”. One company even refused to provide a floor mounted option.

A floor mounted unit was seen as the best option by the new homeowner. “Because I had a large area to heat (across two rooms) I needed to ensure there would be no cold spots. Now, the floor model recommended by Graham Parker does the job perfectly,” said Ms Parkin.

The installation of the system was a pleasant suprise. “Having just shifted into a new home, even with all the boxes and the chaos going on, the guys just worked around me and never got in the way,” said Ms Parkin. “Then, when it was all done, there was no mess, no sign they’d even been there - apart from the great new heat pump!”

With a young son who likes to think of himself as tech-savvy, the simple-to-use instructions provided by the company were also a great help when the remote programming was ‘modified’. Putting a price on the importance of a professional job is difficult. For Pitena Parkin, the peace of mind throughout the quoting and installation process was worth every cent.

Tags: attitude, Canterbury, climate control, ease of use, investment, options, professional