Climate Control: The Consumer Checklist

Buying a heat pump for your home is a big decision. However some consumers seem to treat the process as they would any other electrical appliance purchase. Buying off the shelf and relying on inexperienced or unqualified technicians to install it may work for the toaster - but a sophisticated climate control system?
Hartnell Coolheat sales [...]

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A qualified point of view…

A message from our Senior Sales Consultant, Graham Parker….
I saw a television advertisement recently for a major brand of heat pump. The advertisement stated that the unit would be installed by an “authorised installer.” A couple of days later, whilst mowing the lawns - I thought to myself - does authorised mean “qualified”?
The situation regarding [...]

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Filed under:Customers, Installation

A word from our clients….

Domestic Installations
“Having just shifted into a new home, even with all the boxes and the chaos going on, the guys just worked around me and never got in the way. Then, when it was all done, there was no mess, no sign they’d even been there - apart from the great new heat pump!” - [...]

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Filed under:Customers

The lessons from Winter.

As the focus of our work turns towards summer and air conditioning now is a good time to look back on some issues raised over the last few months.
Power bills in winter are always a big topic of conversation. In our experience nearly all cases of large changes in power bills come down to [...]

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“Poorly installed heat pumps spark deluge of complaints.”

NZ Herald - Saturday August 15th, 2009
“Heating and air conditioning engineers say their professional lobby has been deluged with complaints over poorly performing heat pumps, but they can do little to help most victims.
‘The issues being raised include quality of installation, building code compliance, the installed solution not performing to expectations and significant power bill [...]

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Ready for winter?

Now winter has started to tighten its grip over Canterbury - you need the comfort of a home that’s healthy, warm and energy efficient.
Location, size, design… they all influence the climate conditions of your home. And all the low energy ratings and cut-rate plans in the world wont count for much if your house is [...]

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Filed under:Customers, Residential

Are you enjoying the benefits of climate control?

We are now well into 2009 and the Canterbury climate certainly has been a mixture of endlessly hot days and days that remind us winter is just around the corner. The un-predictable nature of Canterbury weather keeps us on our toes as we try to maintain a comfortable home temperature that is cost effective, environmentally friendly and hassle free.
At [...]

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Filed under:Customers, Residential

8 steps to customer happiness

1. When you call Hartnell Coolheat we will arrange for our Consultants to visit your property for an ”obligation free site visit and quotation”. Our Consultants will meet you at your property at a pre-arranged time that suits you best.
2. At this meeting you will be asked your thoughts on what you are trying to achieve. We consider your [...]

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